Terms & Conditions

Updated May 25, 2018

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.print-my-design.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Our site www.print-my-design.co.uk is operated by Creative Apple A&M Ltd. (trade name: “Print My Design”) (“we/us/our”).

Important Information:

  • Our company name is Creative Apple A&M Ltd (we trade as Print My Design at www.print-my-design.co.uk).
  • Our registered office is 4 Weldon Crescent, Stockport SK3 8PX, Cheshire, United Kingdom.
  • Our main / meeting office is Europa Business Park, Bird Hall Ln, Building nr 44, First Floor, Room F8, Stockport, SK3 0XA
  • Our company registration number is 10821472. Registered in England and Wales.
  • We are not VAT company.

By placing an order through our site, you warrant that:

2.1 You are legally capable of entering into binding contracts; and

2.2 You are at least 18 years old

3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.

3.2 As the Products will be made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order.

3.3 If paying by BACS the order will not begin to be processed until the money has cleared into our account.

4.1 All designs on our site are owned by or licensed to us. If you pay us the appropriate fee advertised on our site from time to time, we shall grant to you a non-exclusive perpetual licence for you to use those designs on your advertising material (such as vans and signage) and business stationery PROVIDED that you do not use the designs on any product intended for sale or resale by you.

5.1 Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards set out in our acceptable use policy. You warrant that any such material does comply with those standards, and you indemnify us for any breach of that warranty.

5.2 In addition to complying with our acceptable use policy, you agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.

5.3 Failure to follow our site’s preparatory instructions for uploading your material may result in Products of poor quality. We accept no responsibility for poor quality Products in those circumstances.

5.4 You must not upload any material that will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.

5.5 We have the right to remove any material uploaded by you or not to fulfill any order if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy referred to at paragraph 5.1. You will receive a full refund of any sums already paid for an order we do not fulfil.

5.6 You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the Products you have ordered.

5.7 Personal information is processed and stored in accordance with our Privacy Policy.

5.8 We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.

6.1 Prior to producing the Products, we make an electronic proof of the Product available for your approval. We will send you an email with proof You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.

6.2 For many items, you have the legal right to cancel an order within 7 working days of receiving the goods. However, this does not apply to items which have been made to order or personalised for you. Goods which have been made to order cannot be refunded, returned or exchanged.

6.3 We cannot cancel an order once an item has been sent to production to be printed, personalised or made. If you wish to cancel an order for goods which are to be personalised you must do so before it is sent to production. Please note, some orders are sent to production immediately to ensure a fast service.

6.4 Order cancellations must be made by email to info@print-my-design.co.uk quoting your order number before we have dispatched the goods to you.

6.5 Where goods have already been dispatched to you, the goods must be returned in accordance with our Returns and Exchange procedure below.

6.6 Creative Apple A&M Ltd reserves the right to cancel your order at any time and issue a full refund, for any reason.

6.7 The provisions of this clause do not affect your statutory rights.

7.1 Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:

7.1.1 Post Office (3 days – Signature & Protection) – we aim to despatch within 3 working day from the date of the Order.

7.1.2 Post Office (1 days – Signature & Protection) – we aim to despatch within 1 working day from the date of the Order.

7.1.3 MyHermes (3 days – Signature & Protection) – we aim to despatch within 3 working day from the date of the Order.

7.1.4 Free Delivery (United Kingdom) – we aim to despatch within 2-4 working day from the date of the Order. We use DHL, Royal Mail, Post Office.(Signature & Protection).

7.1.5 Local Pickup – If you wish pickup your order you can pickup from our office. (Address: 4 Weldon Crescent, Stockport, SK3 8PX).

We will let you know when your order will be ready for pickup by SMS message and by email. After get our message please contact us info@print-my-design.co.uk to make an appointment.

7.2 Working days are Monday to Friday, excluding UK Bank Holidays.

7.3 Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.

7.4 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.

7.5 All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.

8.1 You must notify us by email within 10 working days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.

8.2 The earliest date we can claim against the courier for non-delivery is 10 working days from the date of dispatch. We cannot process a reprint before this time.

8.3 Once you have notified us in accordance with paragraph 8.2, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or expense to you.

9.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.

9.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.

9.3 No credit will be awarded on quantities plus or minus 10% of the print quantity ordered.

9.4 All overages may be kept by you at no additional cost.

10.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the ordering process.

We always check quality our products before we send them to you.

Our mugs are made with the greatest care. All prints are made using original inks, printers, papers and materials intended for this purpose. Before returning the product, we carefully inspect our mugs and the products we send/sell to our customers.

Improper use of our products, e.g.:
– using bleach on personalised clothes
– washing clothes at inappropriate temperatures
– using products in dishwashers with inappropriate temperatures, e.g. mugs.
– using strong cleaning agents that may damage the print or personalised item

This may result in deletion, damage, fading of graphics or damage to the product.

Therefore, we recommend all our clients to follow the rules listed below:
– We recommend washing personalised mugs by hand without using strong cleaning agents. It is allowed to use dishwashers with a temperature of 45 degrees Celsius, but it is not recommended. However, we recommend washing them by hand so the print lasts as long as possible. Our mugs are already 6 years old and, washed only by hand, they are still the same colour. Keeping the mugs exposed to sunlight is also not recommended because the sun’s rays may damage the print after a few years.
– In the case of clothes, we recommend washing them at a maximum of 40 degrees Celsius without bleach and strong detergents. It is best to turn clothes inside out when washing. Do not iron printed surfaces. Hand washing is the best method and prints can last for many years.

By purchasing our products, you accept the rules of their use and care.

11.1 The Products will be at your risk from the time of delivery.

11.2 Ownership of the Products will pass to you on delivery.

12.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

12.2 These prices have total prices (we are not VAT company so you don’t need to pay extra VAT) and delivery costs, which will be added to the total amount due as set out in the Basket section of the online ordering process. Some our products have free delivery.

12.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

12.4 We do not store any credit or debit card data.

13.1 If you believe that a Product is defective, we may request that you return the product for our examination.

14.1 Claims for damage, shortages or non delivery must be advised by phone or email within 3 days from the date that the Products were dispatched.

14.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph

14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.

15.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).

15.2 We do not exclude or limit in any way our liability:

15.2.1 For death or personal injury caused by our negligence;

15.2.2 Under section 2(3) of the Consumer Protection Act 1987;

15.2.3 For fraud or fraudulent misrepresentation; or

15.2.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

15.3 Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:

15.3.1 Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or

15.3.2 Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.

16.1 When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Contracts for the purchase of Products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

18.1 You must give notice to Creative Apple A&M Ltd. forms either at its registered office by registered post at your cost, or electronically using the messaging facility on our site. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:

18.1.1 Within 3 working day when given electronically; and

18.1.2 3 working days after the date of posting of any letter when served by post.

18.2 In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.

19.1 The Contract is binding on you and us and on our respective successors and assigns.

19.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

20.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

20.2.1 Strikes, lock-outs or other industrial action;

20.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

20.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

20.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

20.2.5 Impossibility of the use of public or private telecommunications networks; and

20.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

20.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

21.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

21.2 A waiver by us of any default shall not constitute a waiver of any subsequent default

21.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 16 above.

22.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

23.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

23.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

23.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

24.1 If you are not completely satisfied with the Goods you have received, return them to us within 14 days of receiving the Goods (or 30 days if the Goods are faulty). If the Goods are returned to us within 14 days (or 30 days if the Goods are faulty) we will issue a full refund including postage and packaging, or an exchange. The costs of returning the Goods to us shall be borne by you.

24.2 You are responsible for the Goods until they reach us. We recommend you use a reputable carrier who fully insures you for the full value of the Goods as we cannot be held responsible for lost or damaged Goods.

24.3 Your right to return Goods to us will not apply in the following circumstances:
a) Any product which has been made to order, personalised or customised for you specifically.
b) Where the Goods have not been returned in their original condition or with their original packaging.
c) If you have made a spelling mistake and your order has been sent to production.
d) If the colours of a printed item do not match an original file, photo or colour value supplied by you.
e) Where an item has been personalised with a photograph and the photograph was not of suitable quality. Please check with us before placing your order if you are unsure of a photograph’s suitability. We will always be happy to advise you before you order.

24.4 If you return an item due to an error on our part, or because the item is faulty, damaged or defective, we will replace the item (if possible) or refund the full value of the item. We will refund your postage costs if a postage receipt is provided. The items must be returned to us within 30 days of delivery.

24.5 We cannot accept any liability for any loss or inconvenience caused by Goods which are damaged in transit. We endeavour to pack Goods adequately to help protect from damage in transit. If a replacement is requested in place of a refund, we will do our best to replace damaged Goods as quickly as possible but our standard dispatch and delivery times will apply to the replacement Goods.

25.1 Goods are supplied according to the descriptions and specifications given in the relevant websites, catalogues or marketing materials of the Company. Unless otherwise advised to the Customer on acceptance of the Order the Company gives no warranty other than that offered by the manufacturers of the Goods. The Company makes no representation as to the suitability of fitness of any goods for any particular purpose unless expressly given or made in Company brochures or websites. For details of manufacturer’s warranties, refer to the Company’s catalogue or to the manufacturers own description and specification.

25.2 In the event that an item is defective within the meaning of the Sale of Goods Act 1979 (as amended from time to time) the Company reserves the right, at its absolute discretion, to replace or repair the Goods as an alternative to refunding the purchase price.

25.3 The Company shall not be liable for a breach of this warranty where:

  • the Goods have been improperly altered in any way whatsoever, or been subject to misuse or unauthorised repair by the Customer;
  • the Goods have been improperly installed or connected by the Customer;
  • the Goods have been opened, partly used or the seals or labels have been removed or tampered with;
  • the Goods have been damaged by fire, water, smoke or chemicals;
  • any maintenance requirements relating to the Goods have not been complied with by the Customer;
  • the Goods have been specifically ordered by the Customer and are not stocked by the Company;
  • any instructions as to the storage of the Goods have not been complied with by the Customer in all respects;
  • the Customer has failed to notify the Company of any visible or suspected defects or damage within 3 days of delivery where the defect or damage should be apparent on reasonable inspection, or within 5 days of the same coming to the knowledge of the Customer where the defect or damage is not one which should be apparent on reasonable inspection.

25.4 Any Goods returned under this condition 25 must be accompanied by a returns note, which the Company will supply to the Customer upon request. Failure to do so will render any claim for credit/refund null and void. Any credit/refund will only be raised after satisfactorily passing inspection by the Company. The Company reserves the right to request photographic evidence. The Company accepts no responsibility for Goods whilst in transit back to the Company.

25.5 Where a breakage has occurred or it is suspected that the Goods have been tampered with or misappropriated in any way the Customer should retain the complete packaging and the Company and the carriers should be notified immediately. Claims cannot be considered unless these conditions are observed.

25.6 No replacements are available whilst goods are exchanged, replaced or repaired.

25.7 Except as set out in this condition 25, the Company hereby excludes to the fullest extent permissible in law, all conditions, warranties and stipulations, express (other than those set out in the Contract) or implied, statutory, customary or otherwise which, but for such exclusion, would or might subsist favour of the Customer.

26.1 To register at www.print-my-design.co.uk you must be over 18 years of age.

26.2 In order to purchase Goods on this Web Site you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:

  • all information you submit is accurate and truthful;
  • you have permission to submit Payment Information where permission may be required; and
  • you will keep this information accurate and up-to-date.

26.3 Your creation of an Account is further affirmation of your representation and warranty.

26.4 It is recommended that you do not share your Account details, particularly your username and password. Creative Apple A&M Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

26.5 We may suspend or cancel your account at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

27.1 Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

To view the Privacy Policy, please click here.

28.1 Creative Apple A&M Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

28.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

28.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

29.1 Creative Apple A&M Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes.

If Creative Apple Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

30.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults.
To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

30.2 Creative Apple A&M Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

31.1 All Content included on the WebSite, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Creative Apple A&M Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

31.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Creative Apple A&M Ltd.

32.1 We have the right to revise and amend these terms and conditions from time to time.

32.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).